This is one-month research in November 2021 with my partner Rania Abdalla for the course Public & Collaborative Services.
Data collection through interviews, personal ethnographic research, observations, surveys, and desk research.
A system map and service blueprint are our main outcomes.
Current Blueprint on COVID Vaccination (Booster shot) service in NYC
Design of a potential Future Blueprint based on the current blueprint's pain points.
System Map of the current COVID vaccination landscape
More research on understanding the service systems and socio-economic-cultural factors of the COVID service ecosystem in NYC is shown in the FigJam below.
External link: https://www.figma.com/file/L2u4j7OO5lZvteMDiNAuWU/Blueprint-%2F-Journey-Map-whiteboard?node-id=0%3A1