This is a one-month research in November 2021 with another team member Rania Abdalla for the course Public & Collaborative Services.
Data collection through interviews, personal ethnographic research, observations, surveys, and desk research.
A system map and service blueprint are our main outcomes.
Current Blueprint on COVID Vaccination (Booster shot) service in NYC
November, 2021
![](https://cdn.myportfolio.com/8f835501-2f3e-48e1-ab05-04a64fb3aa05/570162a3-e585-4960-a626-61e51379ba69_rw_3840.jpg?h=ce285fe08a1c3c138122ac9c5a0f9d39)
Design of a potential Future Blueprint based on the current blueprint's pain points.
![](https://cdn.myportfolio.com/8f835501-2f3e-48e1-ab05-04a64fb3aa05/4baba902-049f-46bd-bed1-9199b5e74e7f_rw_1920.jpg?h=a6b003685034e8556885f22091a2df73)
System Map of the current COVID vaccination landscape
![](https://cdn.myportfolio.com/8f835501-2f3e-48e1-ab05-04a64fb3aa05/bca95383-3a7c-4d32-811b-aef3c13e7d3d_rw_1920.png?h=d2e6110b43da8e7e59e3cdc7a66d87ee)
More research on understanding the service systems and socio-economic-cultural factors of the COVID service ecosystem in NYC is shown in the FigJam below.
External link: https://www.figma.com/file/L2u4j7OO5lZvteMDiNAuWU/Blueprint-%2F-Journey-Map-whiteboard?node-id=0%3A1